Wanting To Relocate - San Diego Area - Resume

OBJECTIVE
Seeking a challenging Information Technology career position in the San Diego Area; to contribute my extensive computer, communications, and analytical skills to benefit the organization.

TECHNICAL SKILLS
Microsoft Windows: 98 2000 XP NT Professional Server, Active Directory, AS/400, Staging and implementation, Software and Hardware configuration, Project Management, Training, Ghost, VPN, Wireless, Altiris, PC Anywhere, TCP/IP, Web, FTP, RAS, Citrix, MS Office Suite, MS Outlook, Lotus Suites, Internet Explorer, Netscape, Adobe Applications, Auto-It Scripting, Majic, Heat

EXPERIENCE

Technical Systems Engineer, Systems Engineering Corporation, Atlanta, GA 11/2004– Present
• Provided computer support, and maintenance of the Windows Network using Active Directory
• Manage, deploy hardware & software using Ghost Multicasting, and other tools
• Performed the testing and evaluation of new hardware/software applications
• Troubleshoot, repair, and customize configurations settings for desktop and laptop systems, including VPN, Wireless
• Track and document issues/solutions using Heat
• Create, manage, update, and deploy multicasting of Ghost images
• Conducted training on new hardware and software applications

Technical Systems Engineer, Management Decisions, Norcross, GA 4/2003 – 6/2004
• Locate, obtain, install, and track departmental software for national rollout project
• Install, compose, and test auto install software application scripts
• Create, manage, and deployment of images using Ghost Multicasting
• Assist departmental users in quality assurance testing of software and hardware
• Document, track, and resolve quality assurance testing issues
• Perform quality assurance testing of departmental images
• Provide PC support to a user environment of 250 plus users
• Provide technical support to field technicians during hardware and software rollouts

Technical Support Engineer, National Account Service Company, Atlanta, GA 9/2001 – 3/2003
• Project managed several rollout segments: distribution, purchases, and user testing
• Provide user support: laptops and desktops, approximately 300 internal/external users, Windows NT/Novell environment
• Manage, deploy hardware & software using Active Directory, Altiris, Ghost Multicasting, Citrix, and other tools
• Designed, build, and maintain custom departmental ghost images for workstations and laptops
• Build and customize configurations settings for desktop and laptop systems, including VPN
• Conducted new hire orientation classes on company rules, regulations, hardware, software, & network usage
• Developed and implemented user support documentation/policies for new hardware, software for repairs and upgrades
• Conduct orientation and training on Novell and Windows NT Workstations, software, applications, and company policies
• Created and documented customer requests and the solutions for the issue
• Desktop & laptop lead for upgrade/conversion: Windows 2000/XP, Lotus Notes to Office XP, and software implementations
• Test, troubleshoot, and resolve user issues with new rollout software and hardware

Desktop Support Analyst, SAIA, Atlanta, GA 5/1999 – 8/2001
• Provided computer support, and maintenance of the Windows NT Network
• Performed the testing and evaluation of new hardware/software applications
• Troubleshoot, repair, document configurations settings for desktop and laptop systems, including VPN
• Create, manage, update, and nationally deploy multicasting of Ghost images
• Conducted training on new hardware and software applications
• Duties included the procurement and coordination of laptops, including licensing, hardware, and software
• Performed daily server backups and imaging data systems (including AS/400)

CERTIFICATIONS
A+ Certification

EDUCATION
• New Horizons Computer Learning Center, Atlanta, GA 8/2002
o A+ Certifications
o Implementing Microsoft Windows Professional & Server
• Various Information Technology Courses – Perimeter College & Georgia State College, Atlanta, GA 1/1999
• Biology, BS, Palmer College, Charleston, SC 1/1989